Question 1

What is the ECO Scheme?

Accepted Answer

It’s sometimes referred to as ‘the free boiler scheme’ but the official title is the Energy Company Obligation (ECO) Scheme. It’s officially led by the Government which has instructed the Big Six energy companies such as; British Gas, EDF and SSE to help low income and vulnerable households replace their inefficient or broken boilers and/or improve insulation measures.

The scheme was initially meant to run until 2015 but has now been extended until 2022. As a company we are quite surprised by the last extension (from 2020-2022) and hope that they fulfil this time period – so please enquire about your funding before it’s too late.

If you qualify, the ECO3 boiler scheme can help you obtain a highly discounted or even a completely FREE boiler.

Question 2

How much warranty do you get with a new boiler?

Accepted Answer

There is a standard two-year warranty on your newly installed boiler – no matter what make you go for (free or contributed). If you choose to extend the warranty all you need to do is ring the supplier directly and at a nominal cost, you can extend that warranty to five years.

Question 3

Will it cost me anything in this Process?

Accepted Answer

There are mainly just two areas in which a small contribution will be asked of you;

If you opt to have a Worcester Bosch or Vaillant boiler, instead of the chosen Ideal Logics that we install, then a small contribution will be discussed. This is because a Worcester Bosch or Vaillant are so much more expensive than the conventional Ideals and the funding for your household gets swallowed by this cost alone.

If the boiler in your household is not up to gas safe safety regulations, then the new boiler will have to pass all the checklist before it is signed off. We find that some houses need a new ‘gas run’ from the gas meter to the boiler or the piping needs to be expanded from 15mm to 22mm – this is mainly identified on boilers over 10 years old. Each house is different, and each contribution will be discussed directly with the customer.

Question 4

What happens if anything gets damaged?

Accepted Answer

We pride ourselves on our workmanship and attention to detail. Rest assured that all of our workers are fully insured and anything that our contractor’s damages will be replaced.

Question 5

How long does it take from initial contact to a new boiler hanging on my wall?

Accepted Answer

We aim to complete your installation is the quickest time possible! Between the initial contact from yourself, until you close your front door on installation day, we will all work as a team to get this done. As you can understand due to the funding being available to you, they will require different bits of information – so the quicker you can get it to us, the quicker we can get the job done for you.

Question 6

Do I get a like for like replacement?

Accepted Answer

The replacement boiler will be like for like in ‘performance’ and ‘power’. Not the make of the boiler itself. The KW will be matched, and the new boiler will be more efficient than your current one – saving you £100’s on your gas bills.

That doesn’t mean to say that you can’t have the same make of boiler as you already have – but if the brand is a ‘market leader’– that’s where we ask for a small contribution to help with the extra cost.

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