Code of Conduct
Simple Green Energy is committed to delivering honest advice, careful installation and clear communication at every stage of your home energy project.
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Our commitment
Clear standards. Better customer confidence.
The TrustMark Code of Conduct sets out the standards expected from registered businesses working in and around customers’ homes. It covers customer care, quotations, contracts, fair trading, professional behaviour, complaints handling and legal responsibilities.
For our customers, this means we aim to provide clear information before work begins, carry out work with reasonable care and skill, respect your property, and support you properly after installation.
Clear information
We explain the work, costs, timescales and payment terms clearly before your project begins.
Professional service
Our team works responsibly, communicates clearly and treats your home with care.
Customer support
We provide relevant guidance, aftercare information and support throughout your customer journey.
Fair resolution
If something goes wrong, we aim to handle concerns fairly, promptly and professionally.
Read the full document.
Download the official TrustMark Code of Conduct PDF to understand the standards followed by registered businesses.
