Get in touch
We’d love to hear from you! Whether you have questions about our services, need assistance, or simply want to connect, our team is here to help.
Get in touch
We’d love to hear from you! Whether you have questions about our services, need assistance, or simply want to connect, our team is here to help.
Report a fault
Have a concern about our service? We’re here to help! Click here to submit your complaint, and our dedicated support team will review and respond promptly to resolve your issue effectively.
Report a fault
Have a concern about our service? We’re here to help! Click here to submit your complaint, and our dedicated support team will review and respond promptly to resolve your issue effectively.
Contact us
Have questions or need assistance? We’re here to help! Click here to contact us, and our team will respond promptly to assist you with your inquiry
Contact us
Have questions or need assistance? We’re here to help! Click here to contact us, and our team will respond promptly to assist you with your inquiry
Call us
Our customer support lines are open from 09:00 AM to 05:00 PM, Monday to Friday, to assist you with any inquiries or support
Enquiry
For new inquiries about grants, private quotes, eligibility checks, funding options, application assistance, or general guidance
Installation
For any inquiries regarding installation, post-installation support, maintenance, troubleshooting, or general aftercare assistance
Our Commitment to You
We understand that choosing an energy efficiency provider is a big decision. That’s why we prioritize transparency, customer service, and expertise in every interaction. When you reach out to Simple Green Energy, you can expect:
- Expert Advice – Our team consists of energy professionals with extensive knowledge of government grants and energy-saving solutions.
- Honest Communication – No pushy sales tactics—just clear, honest guidance tailored to your needs.
- Fast Response Times – We know that your time is valuable, so we aim to respond to inquiries as quickly as possible.
- Customer-Centric Approach – Your satisfaction is our priority, and we’re dedicated to making your experience smooth and stress-free.
FAQ'S
How can I contact Simple Green Energy for installation-related queries or aftercare support?
You can reach us by phone at 0121 707 8369 (Option 1) / 07934659519 during our business hours, Monday to Friday, 09:00 AM – 06:00 PM. Alternatively, you can email us at contactus@simplegreenenergy.org, or fill out the contact form on our website. Our team is always happy to assist with any installation-related questions or aftercare support.
How do I check if I am eligible for a grant?
Eligibility for grants depends on various factors, including council tax band, income level, health conditions, or benefits status. To check your eligibility, you can contact us directly or fill out our online eligibility form. Our team will assess your situation and guide you through the next steps.
How long does it take to process a grant application?
The time frame varies based on the type of grant, document verification, and survey requirements. On average, the process takes 2–4 weeks from the initial assessment to installation. Our team will keep you updated at every stage to ensure a smooth experience.
Do you offer private quotes for insulation or energy efficiency services?
Yes, if you do not qualify for a government grant but are still interested in energy efficiency improvements, we can provide a private quote for loft insulation, cavity wall insulation, or other services. Contact us for a tailored quotation based on your requirements.
What should I do if I experience an issue after the installation?
If you have any concerns or issues after your installation, simply get in touch with us via phone or email. We offer aftercare support to ensure that your system functions correctly and efficiently. Our team will address your queries promptly to resolve any issues.