Report a fault - Simple Green Energy
At Simple Green Energy, we know how important it is to keep your home comfortable and energy-efficient. If your heating, insulation, or ventilation isn’t working as expected, you can report it here quickly and easily.
This portal lets you log any issues related to your installation so our team can review and respond promptly. Before submitting, please check your warranty.
Some faults may be covered, while others (like external damage or user issues) may incur a service fee. We’ll always confirm any costs before work begins.
Once submitted, our support team will assess your report and get in touch with the next steps. For urgent issues, contact us directly by phone or email.
We’re here to make fault reporting simple, transparent, and hassle-free.
At Simple Green Energy, we recognize that maintaining a comfortable and energy-efficient home is essential. When something isn’t working as expected, whether it’s your heating system, insulation, or ventilation. You need a reliable way to report the issue and receive support. That’s exactly what this portal is for.
This page provides a direct way for you to report faults related to installations carried out by Simple Green Energy. Whether it’s a minor concern or a more significant issue, submitting a fault report ensures that our team can assess the problem and take appropriate action. Our priority is to address your concerns efficiently while ensuring that any necessary repairs or adjustments align with your warranty coverage.
Before proceeding with your report, please review the terms of your warranty. Some faults may be covered under your installation guarantee, while others, such as user-related issues or external damage, may require a service fee. If a charge applies, we will inform you before any work begins to ensure complete transparency.
Once your report is submitted, our team will evaluate the information provided and contact you with the next steps. In cases where immediate attention is required, we recommend reaching out to our support team directly via phone or email. Our goal is to make the fault reporting process simple and straightforward, minimizing disruption to your home while ensuring your system functions efficiently. If you experience an issue, please use the form on this page to let us know, and we will take care of the rest.